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something we should be doing?

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I have seen this once or twice, but others are reporting that we are not getting a response back of voice mail or answering machine, but that the call was completed. The Voice mail will typically say something like “I can’t understand you” and repeat the message. It there something we should be doing? I do believe that it is setup to detect given that there is typically the 5 second delay.

Please help.

I didn’t find the right solution from the internet.

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Thank you.